If you ever have legitimate objections to an invoice, please contact us through our support ticket system. Be sure to support your objections with evidence such as documents, bank transfer receipts, screenshots, and/or emails. Unjustified objections, which are already listed below, unfortunately cannot be answered again.
You registered with your email address. During the registration process, you received a confirmation link sent to the specified email address. You actively confirmed this link by clicking on it. Without this confirmation, registration is not possible. This procedure ensures that only the owner of the email address can create an account. Therefore, it is excluded that someone else could have created an account in your name. If someone gained access to your email account, you are liable due to negligence. This objection is thus demonstrably refuted.
A purchase process requires at least 5 coordinated clicks. At each step, you are informed about its function. In some steps, it is necessary to actively select options. The final button is labeled "Buy Premium." An order by mistake or an accidental click is therefore excluded. If someone gained access to your computer or obtained your password for our platform, you are liable due to negligence. This objection is thus demonstrably refuted.
A cancellation ends the current billing period at its expiry. The cancellation period for this is – as stated at purchase – 30 days. When the cancellation button is pressed on our platform, the cancellation is registered in the system and the effective date of the cancellation is shown in a cancellation confirmation. This system operates reliably (server log data). So if you had canceled on time, it would have been registered in the system, and the disputed invoice would not have been automatically generated by the system. This objection is thus demonstrably refuted.
If you sent your cancellation request by email, we informed you in a reply email how you can independently cancel by clicking a button. You were explicitly informed that this reply email does not constitute a cancellation confirmation. We can prove these emails through the saved correspondence history. Simply stating a cancellation request is not automatically a cancellation. As stated in the terms of use, cancellation is only possible via the cancellation button in your account. You explicitly accepted these terms and conditions when registering and purchasing Premium. German law only states that cancellation must not be more complicated than the booking. Since you booked online and cancellation requires fewer clicks than booking, exclusive online cancellation is reasonable and lawful. This objection is thus demonstrably refuted.
Claims are automatically regularly reminded by the system. Thus, according to server log data, we have demonstrably been in regular contact with you, which prevents the claim from becoming time-barred. This objection is thus demonstrably refuted.
When you purchase something, you automatically declare to your contractual partner that you intend and are able to pay the purchase price. If you deceived us about your ability or willingness to pay, this is more than unfair. That is fraud! This leads to charges of fraud with unauthorized receipt of services under § 263 StGB. Be especially careful if you have already submitted a sworn affidavit regarding your income or are in personal bankruptcy. In these cases, it will certainly be assumed that you knew you were not able to pay. A conviction is then certain. This objection could become very unpleasant and costly for you. It is better to talk to us and find a solution together.
The type, frequency, or duration of use of an online service naturally has no influence on the price or duration of a membership. The membership begins with registration/purchase and ends when the cancellation takes effect. It does not matter whether or how you use our service. This objection is thus demonstrably refuted.
As long as an active Premium membership or an outstanding claim exists, cancellation of the membership is naturally excluded. If you sent your cancellation request by email, we informed you about this in a reply email. If you tried to cancel your membership through our system, the system informed you accordingly. Therefore, your stated cancellation demonstrably did not take place. This objection is thus demonstrably refuted.
Even if you were fully blocked due to a violation of the terms of use, you still have to pay the invoices due up to the blocking time. Credit for unusable time is excluded by the terms and conditions because you were blocked due to a violation of the terms you explicitly accepted. This is common practice and fully compliant with the law. This objection is thus demonstrably refuted.
In a partial block, only community functions are blocked. However, access to invoices and the cancellation function remains. You also continue to receive reminders. A partial block is usually lifted by an apology and a promise to improve. You were informed about this in the terms and conditions and in your block message. This objection is thus demonstrably refuted.
If for any reason you did not have access to your account, you were free to inform us by email and ask for help to regain access. Additionally, all common solutions are listed in the help section. For example, if you forgot your login details, you can request new ones via a link in the help section and on the login page. If Photoclub was temporarily unavailable, this does not constitute an obstacle, as this usually lasts only a few minutes and definitely less than a day. Also, according to the terms and conditions, 100% availability cannot be guaranteed. This objection is thus demonstrably refuted.
If you chose PayPal™ as the payment method when purchasing Premium, your Premium membership is linked to a PayPal subscription. You authorized PayPal at purchase to send the payment to us(!). PayPal does this on your behalf until you cancel your Premium subscription with us and PayPal. Have you already canceled? If you booked a PayPal Premium subscription, it also ends only with cancellation and the associated termination of the PayPal subscription, as explained. So if you had canceled, the PayPal subscription would also have been canceled, and PayPal would not have sent the amount to us. As long as PayPal sends payments to us, the subscription is active and NOT canceled. Therefore, in such a case, cancellation is logically and demonstrably excluded.